Legal

Privacy Policy

Last updated: 13 November 2026

1. Who is responsible

Retail Hut S.R.L. is the data controller for Findwisp (findwisp.com and the Findwisp app). The company is registered in Romania, with its registered office at Sat Pârcovaci, Oraș Hârlău, Județ Iași, Romania, Trade Register number J22/1830/2021 and tax ID (CUI) 44365564. Contact: support@findwisp.com.

This policy explains what personal data we process when you visit our website or use Findwisp, why we process it, and what rights you have under the EU General Data Protection Regulation (GDPR).

2. Data we collect

When you use Findwisp, we process:

  • Account data: your email address, your password (stored encrypted) and your account settings.

  • Service data: the niches you follow, your plan, your alert preferences, your lead feed and which leads you mark as contacted or hidden.

  • Alert channels: your Telegram chat ID and the Discord or Slack webhook links you add.

  • DM profile (Power plan): what you offer, your portfolio link, a short description of you and an optional writing sample.

  • Billing data: your plan, subscription status and invoices. Card details are handled by Stripe; we never see or store your full card number.

  • Support messages: what you send us through the in-app chat or by email.

  • Technical data: basic logs such as IP address, browser and timestamps, used for security and to fix problems.

3. How we use it

We use your data to run your account, find and send your alerts, write DM drafts if your plan includes them, take payments, answer support requests and keep Findwisp secure. We also email you about your alerts, account and billing, because these messages are part of the service.

Our legal bases are: performing our contract with you (Art. 6(1)(b) GDPR) for running the service and billing; our legal obligations (Art. 6(1)(c)) for keeping accounting records; and our legitimate interests (Art. 6(1)(f)) in keeping Findwisp secure and improving it. We don’t sell your data, and we don’t use it for advertising.

4. Services we use

We use these providers to run Findwisp. Each one only gets the data it needs for its task:

  • Bubble: hosts the Findwisp app and its database.

  • Framer: hosts this website.

  • Stripe: processes payments and subscriptions.

  • Crisp: runs the support chat.

  • OpenAI: checks posts and writes DM drafts. For DM drafts, this includes your DM profile.

  • Our email provider, Telegram, Discord and Slack: deliver alerts to the channels you connect.

  • Our server provider: runs the automations that collect posts and send alerts.

Some of these providers are based outside the European Economic Area, including in the United States. Where that’s the case, the transfer is protected by the European Commission’s Standard Contractual Clauses or the EU–US Data Privacy Framework.

5. Public posts

Findwisp collects public posts from X, Reddit and LinkedIn in which people ask for freelance help. For each post we store the text, the author’s public name or handle, a link to the post and when it was published, and we show this to Findwisp users who follow that niche. We only use posts that are already public.

We do this based on our legitimate interest in connecting people who are looking for help with freelancers who offer it, which matches why those posts were published. If you wrote a post that appears in Findwisp and want it removed or left out in future, email support@findwisp.com and we’ll do it.

6. Retention

Leads are stored for up to 90 days. Your account data is kept while your account is open and deleted when you delete your account. Invoices and payment records are kept for as long as Romanian accounting law requires. Support messages and technical logs are kept only as long as needed to help you and keep the service secure.

7. Your rights

You have the right to access your data, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. You can update most details and delete your account yourself in the app; for anything else, email support@findwisp.com and we’ll reply within one month.

You can also complain to the Romanian data protection authority, ANSPDCP (dataprotection.ro), or to the authority in the EU country where you live.

Findwisp isn’t meant for anyone under 18, and we don’t knowingly collect their data.

8. Cookies

The Findwisp website doesn’t use advertising or tracking cookies. The app uses cookies that are needed to keep you logged in and to run the support chat, and Stripe uses its own cookies during checkout to prevent fraud. Because these cookies are strictly necessary, they don’t need your consent.

9. Changes to this policy

We may update this policy as Findwisp changes. If a change matters, we’ll tell you by email or in the app. The date at the top shows when it was last updated.